At Tinker & Trim, we value our customers and aim to provide a seamless experience with both our interior design services and content. This Refund and Returns Policy outlines the procedures for requesting a refund or return for services or products purchased through our website, including affiliate or sponsored products.

Below are our policies regards refunds and returns, however, these do not replace any agreements made in a signed Statement of Work contract.

Interior Design Services

Due to the nature of the services we provide, refunds are not offered once design consultations or services have been completed. However, if you have concerns about the design process or feel that the deliverables did not meet your expectations, please contact us within 7 days of receiving the final design package. We will work with you to resolve any issues or address any misunderstandings.

  • Requests for revisions: If revisions are requested, we will offer one round of minor revisions at no additional charge, provided the revisions are within the scope of the original design. Additional revisions beyond the first round may be subject to an extra fee.
  • Cancellations: If you wish to cancel an active project, please contact us as soon as possible. For services that have not yet been rendered (such as initial design consultations), you may receive a partial refund. If services have been provided or work has begun, the deposit and any payments are non-refundable.

Products Purchased from Tinker & Trim

If you purchase any physical products through the Tinker & Trim website, such as design templates, mood boards, or other items, the following conditions apply:

  • Returns: Returns are accepted for physical products within 14 days of receipt, provided the items are unused, undamaged, and in their original packaging. Shipping costs for returns will be the responsibility of the customer.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method.
  • Exchanges: We do not currently offer exchanges for physical products. If you would like a different item, please return the original product and place a new order.

Digital Products

If you purchase digital products such as downloadable design templates, eBooks, or online courses from Tinker & Trim:

  • No Returns: Due to the nature of digital products, returns are not accepted once the product has been sent by Tinker & Trim.
  • Refund Requests: If there are any issues with the digital product, please contact us within 7 days of your purchase. We will assess the situation and offer a resolution, which may include a replacement product, a credit, or, in exceptional cases, a refund.

Affiliate and Sponsored Products

Tinker & Trim occasionally promotes affiliate or sponsored products on our website and blog. These products are not sold directly by us, and we are not responsible for returns, refunds, or issues regarding the quality or performance of these third-party products.

  • Refunds and Returns: If you encounter issues with an affiliate or sponsored product you’ve purchased, please contact the company or vendor directly for assistance with returns, refunds, or product support. Each vendor or company has its own refund and return policies, which we encourage you to review before making a purchase.
  • Issues with Products: If you experience issues with an affiliate or sponsored product, we recommend reaching out to the company’s customer service or support team, as they will be able to provide more direct assistance regarding the product’s condition or performance.

We do not offer support for returns or refunds for products purchased through third-party links on our website.

Shipping and Handling

For physical products purchased through our website, we will process orders promptly, and shipping will be handled according to the method you select at checkout. Please allow up to 10 business days for your order to be shipped, depending on your location. Shipping fees are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item from Tinker & Trim, please contact us within 7 days of receiving the product. We will request a photo of the damage and will work with you to either send a replacement product or issue a refund, depending on the circumstances.

How to Request a Refund or Return

To initiate a return or refund request, please follow these steps:

  1. Contact Us: Send an email to [Insert Contact Email] with your order number and the reason for your return or refund request.
  2. Provide Documentation: For physical products, please provide clear photos of any damaged or defective items. For digital products, explain the issue you are facing in detail.
  3. Wait for Approval: We will review your request and respond with further instructions, including whether your request has been approved and the next steps.

If you have any questions about our Refund and Returns Policy, or if you need assistance with a return, refund, or product issue, please contact us.